Just now, I am surfing the internet here at my room and finally, the phone line is already fixed. Thanks to the electrician that Dad brought here. The representative from PLDT’s customer service said that the problem is with the conduit and we have to ask our friendly neighborhood electrician to fix it. It has been almost a month since the PLDT technicians laid their hands on our phone and we have waited for almost a month just to find out that the problem is with the conduit. Geesh. I just hope that their quality of service will improve.